Shipping & Returns
Plain packaging, tracked delivery, and a straight answer if anything goes wrong.
Standard — 3–4 working days
Our default service. Tracked, signed for on delivery where the carrier offers it.
Express — next working day
Order early enough in the day and it goes out the same working day for next-day arrival.
Discreet, always
Plain outer packaging, no branding, no mention of the contents. Mailed vacuum-sealed.
Free over €400
Standard postage is free once your order reaches €400. Bulk orders qualify automatically.
How delivery is arranged
Delivery is arranged when you place your order with us — we confirm the address, the service and the total before anything is sent. Postage is charged per order, not per item, so a larger order doesn't cost you more to ship.
Standard postage is €7.50. Express is €18.00. Orders of €400 or more ship standard free of charge.
Tracking
We'll give you your tracking details as soon as the parcel is on its way. If you haven't heard from us within one working day of agreeing your order, message us — it usually means we are waiting on the carrier's reference.
Orders that don't arrive
If tracking shows delivered but nothing turned up, check with neighbours and any safe place the carrier might have used first. If it is genuinely missing, contact us and we will open a claim with the carrier on your behalf.
Damaged or wrong items
Tell us within 48 hours of delivery if something arrives damaged or isn't what you ordered. Send us a photo of what turned up and we'll arrange a replacement or a refund. Where the fault is ours, we cover the cost of putting it right.
Changing or cancelling
Because every order is packed by hand and often dispatched the same day, changes and cancellations need to reach us as early as possible. Message us straight away and we'll do what we can — once a parcel is with the carrier it is out of our hands.
Adults only
Deliveries must be received by someone aged 21 or over. The carrier may ask for identification on delivery.